Advice for people caught in a scam and information about who can help.
Steps to take
Follow these steps if you have been caught in a scam:
What to do now
Stop all contact with the scammer
Once you realise you are being scammed, do not continue the conversation. Hang up the phone. Don’t reply to emails or letters scammers have sent you. If you have been scammed online, block the scammer from contacting you.
Do not make any more payments
It can be tempting to stay involved in the hope you will get some of your money back. You must not make any more payments. Some scammers target people caught in recent scams, eg by pretending to be an overseas enforcement agency that can return all of your money for a fee. Don’t give money to anyone on the promise they will get your lost money back. Unfortunately, if you have paid scammers, the chances of recovering your money are not good.
Contact the bank or service you sent money through
If you are the victim of a financial scam, credit card scam or identity theft, contact your bank immediately. They will have a policy in place to deal with fraud. If you have sent money through another bank or transfer service, it’s a good idea to contact the service you used.Report the scam